AI Chatbot Solutions

AI Chatbots for Wholesale & Distribution Companies

Handle quote requests, stock checks, order status, and technical product questions automatically — 24 hours a day, 7 days a week. Built specifically for B2B distributors who can't afford to lose orders to slower competitors.

5-second
response time
70-80%
of inquiries handled
14 days
to go live
Get Your Custom DemoSee Pricing

The Distribution Dilemma

Speed Wins Orders. You're Not Fast Enough.

Your customers send quote requests to you and two competitors. The first one to respond with accurate pricing wins. Every time. But your team is buried in emails, phone calls, and repetitive questions.

The Quote Race

A customer needs pricing on 50 items. They email three distributors. Competitor A: Auto-responds in 3 minutes with pricing. Competitor B: Responds in 4 hours. You: Still working through yesterday's inbox. Who gets the $25,000 order?

The Repetitive Drain

Your best salespeople spend 60% of their time on questions that don't require expertise: 'Is SKU-4521 in stock?' 'What's my order status?' 'Do you carry Brand X?' That's $200K+ in annual salary spent on FAQ duty.

The After-Hours Black Hole

Your website gets traffic 24/7. Your team works 8-5. Between 5pm and 8am, every inquiry goes unanswered. That's 15 hours per day × 5 days = 75 hours per week of potential orders going to competitors.

The Knowledge Gap

Your experienced rep retires. A customer calls with a technical question. The new hire doesn't know the answer. The customer calls your competitor instead. Knowledge shouldn't walk out the door.

"Companies that respond within 5 minutes are 21x more likely to qualify the lead."
— MIT Lead Response Management Study

Built for Distribution Operations

Every Question Your Team Answers 100 Times a Day — Handled Instantly

Our AI chatbot is trained specifically on wholesale distribution workflows, not generic customer service scripts.

Quote Requests

Customers describe what they need. The chatbot identifies products, applies correct pricing tiers, and generates quotes in seconds.

Example: "I need 500 LED panels 60x60, what's the price?"

Stock Availability

Real-time inventory checks connected to your system. No more 'let me check and get back to you.'

Example: "Do you have 3M 6800 respirators in stock?"

Order Status & Tracking

Customers check their own orders without calling. Tracking info, delivery ETAs, and shipping updates.

Example: "Where is my order #45231?"

Product Information

Technical specs, compatibility, applications. Your entire product knowledge base, instantly accessible.

Example: "Will this breaker work with a Square D panel?"

Delivery & Logistics

Shipping options, delivery windows, freight quotes. Help customers plan their projects.

Example: "Can you deliver to Austin by Friday?"

Returns & Issues

Initiate returns, report problems, track resolutions. First-level support that doesn't tie up your team.

Example: "I received the wrong item on order #12345"

Plus dozens more use cases specific to your products and processes. If your team answers it repeatedly, the chatbot can handle it.

Under the Hood

AI That Understands Your Business, Not Just Keywords

This isn't a flowchart bot that breaks when customers ask questions differently. It's AI trained specifically on YOUR products, pricing, and processes.

Understanding

The AI understands intent, not just keywords. "Do you have this in stock?", "Is this available?", "Can I get 500 of these?" — all understood as inventory questions for the same product.

Knowledge Base

Trained on your complete product catalog, pricing rules and tiers, customer-specific agreements, company policies, and technical documentation. Updated automatically when you make changes.

Real-Time Data

Connected to your ERP/inventory management, order management, CRM, and shipping/logistics. Answers are accurate to the minute, not last week.

Human Handoff

Some conversations need a human. The chatbot recognizes when to hand off:

Complex negotiations
Angry/frustrated customers
Questions outside its training
High-value opportunities

Handoff includes full conversation history so your team never starts from zero.

Connects to Your Systems

Works With What You Already Use

No rip-and-replace. Our chatbot integrates with your existing technology stack to pull real-time data.

ERP & Inventory

  • SAP Business One
  • NetSuite
  • Microsoft Dynamics
  • Epicor
  • Infor
  • QuickBooks Enterprise
  • Custom ERP systems via API

E-Commerce & Website

  • Shopify / Shopify Plus
  • WooCommerce
  • Magento / Adobe Commerce
  • BigCommerce
  • Custom websites (JavaScript embed)

CRM & Sales

  • Salesforce
  • HubSpot
  • Zoho CRM
  • Microsoft Dynamics 365
  • Pipedrive

Shipping & Logistics

  • UPS
  • FedEx
  • USPS
  • Freight carriers via API

Don't see your system? We build custom integrations. If it has an API, we can connect to it.

Transparent Pricing

Enterprise Features. Mid-Market Pricing. No Surprises.

Starter

"Automate your support burden"

€997/month
  • Website chatbot
  • FAQ & product question handling
  • Basic product catalog training
  • 1 system integration
  • Monthly optimization review

Setup fee: €997 (one-time)

Best for: Distributors wanting to free up staff from repetitive questions

Get Started

Growth

"Add sales intelligence"

€1,997/month
  • Everything in Starter, plus:
  • Multi-channel deployment (web + email)
  • 3 system integrations
  • Quote capture & CRM logging
  • Advanced product training
  • Priority support
  • Weekly optimization
  • Custom conversation flows

Setup fee: €1,997 (one-time)

Best for: Distributors ready to capture more leads and opportunities

Get Started
Recommended

Scale

"Full automation suite"

€3,497/month
  • Everything in Growth, plus:
  • Unlimited channels
  • Unlimited integrations
  • Enterprise-grade training
  • Dedicated account manager
  • Daily optimization
  • Custom reporting dashboard
  • SLA guarantee (99.9% uptime)
  • Advanced analytics

Setup fee: €3,497 (one-time)

Best for: High-volume distributors wanting maximum automation and support

Get Started
No per-message charges
No conversation limits
No surprise overage fees
Month-to-month (no long contracts)

Everything You Need to Know

14 days from kickoff to go-live for standard implementations. Complex integrations with custom ERP systems may take 3-4 weeks. You'll see a working demo within the first week.
Yes, we're transparent about it being AI. But here's what we've found: customers prefer instant, accurate answers over waiting hours for a human. Our AI responses match human quality 90%+ of the time, often better because it has instant access to your entire product catalog and pricing history.
Three safeguards: 1) The AI only answers based on data you provide — it doesn't make things up. 2) For anything uncertain, it says 'let me connect you with our team'. 3) We monitor conversations and continuously improve accuracy. Target accuracy after fine-tuning: 95%+
Complex or unusual questions are seamlessly handed off to your team with full conversation context. No 'please repeat your question.' The AI handles 70-80% of routine inquiries, freeing your team for high-value conversations.
Yes. Tiered pricing, customer-specific rates, volume discounts, contract pricing, promotional pricing — all supported. Simple rule: if you can explain your pricing to a new employee, you can teach it to the AI.
The chatbot can recognize logged-in customers and access their negotiated pricing, order history, credit terms, and special agreements. Anonymous visitors get standard pricing.
Yes. We integrate with SAP, NetSuite, Dynamics, Epicor, Infor, and most modern ERP systems via API. For legacy systems, we can often pull data from your e-commerce platform or build custom connectors. If it has an API, we can connect to it.
You own all conversation data. It's stored securely, accessible via dashboard, and can be exported anytime. We use conversations to improve AI performance, but never share your data with other clients or third parties.
Absolutely. You control greeting messages, tone (formal, casual, technical), escalation triggers, business hours behavior, and language/terminology. The chatbot represents YOUR brand, not ours.
Traditional chatbots follow scripts — they break when customers phrase things differently. Our AI understands intent and context. It's trained on YOUR business, not generic responses. When a customer asks 'got any of those 3M masks in stock?', it understands they're asking about inventory for 3M respirators, not following a keyword match.
Month-to-month service. No long-term contracts. Cancel anytime with 30 days notice. But with our 90-day ROI guarantee, you'll see results before you need to decide.
Yes. Start with our Starter plan focused on one use case (like FAQ handling or quote requests). See results in 30 days, then expand to Growth or Scale. No commitment to upgrade if it's not working for you.

Ready for More?

Add AI Voice Agents to Handle Phone Calls

Some customers still prefer to call. Our AI voice agents handle incoming calls with the same intelligence as our chatbot — stock checks, order status, quote requests — all by phone, 24/7.

Learn About Voice Agents

See It Working With Your Products

We'll build a custom demo using YOUR product catalog and show you exactly how the chatbot handles YOUR customer questions.

Request Your Custom Demo
Free demo built for your business
No commitment required
See real results in 14 days

Every hour you wait, competitors are responding faster.